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VoIP and Telephone Systems Explained

VOIP Phone Systems

Having a brand new VoIP phone system installed is a critical part of a forward thinking business. Making a mistake is not an opinion; knowing that you’ll be in need of the most up to date features and technology around that can help expand your business as well as help the system grow along side your success. It can be very difficult making sense of which hosted PBX systems have the features you’re looking for. Here is a section with a brief explanation of what these popular systems have to offer.

Here’s a key to some of the important features offered by these VoIP systems

Call Queue Management/Routing –
With these two features a business line won’t be overrun with frustrating flashing lights and calls coming in from who knows where. Call queue management enables the user to be in control of the calls received with full knowledge of its location and purpose with an easy to use interface. The routing allows the transfer of calls from one department or workmate to another with ease without the worry of hanging up on important calls accidentally.

Group Call Management –
The group call management features on VoIP systems avoid the once troublesome nature of conference calls with the use of a single connection to link parties together at the same time hassle free. This is an important feature that will help any business stay on top of their game in dealing with multiple clients simultaneously.

Integrated Voice Response/ Email/ Fax –
A modern VoIP system can offer the user with all the bells and whistles of a home computer in the work place. Using voice response will be able to pull up contacts and information from the internet via their system. It can even be as simple as needing a weather report!  Email doesn’t usually need an introduction but it has always been known as a way of sending and receiving messages via a computer. Users today can now send an email straight from a VoIP service, cutting down on the need to remember contacts with access to address books. VoIP systems are perfect for someone who wants to communicate via emails but not by voice. Same applies for Fax; it is no longer a requirement to use a standard fax machine when documents can be faxed over the internet.

Making sure all these important features are all in the same place gives a business the opportunity for savings and makes the life of any network manager who to wants to utilize their broadband capacity much more productive, using transmissions over the traditional communication routes.
 

 

Manufacturer -   AccessLine
Product –  SmartVoice Plus

Features –

• Branch Office Support
• Call Queue Management
• Call Routing
• Group Call Management
• Integrated Voice Response
• Integrates with Email
• IP Fax Support
• Scheduled Call Routing
• Voicemail to Email

 

Manufacturer -  Aptela
Product – Business VoIP/Hosted PBX

• Branch Office Support
• Call Queue Management
• Call Center Support
• Call Routing
• Group Call Management
• Integrated Voice Response
• Integrates with Email
• IP Fax Support
• Scheduled Call Routing
• Voicemail to Email

 

Manufacturer -  Convad
Product – ClearEdge Pro

• Auto Ring Back
• Branch Office Support
• Call Queue Management
• Call Routing
• Group Call Management
• Integrated Voice Response
• Integrates with Email
• IP Fax Support
• Scheduled Call Routing
• Telepresence Features
• Voicemail to Email

 

Manufacturer -  Speakeasy
Product – Business VoIP EasyVoice Global
 

• Branch Office Support
• Call Centre Support
• Call Monitoring
• Call Queue Management
• Call Routing
• Group Call Management
• Integrated Voice Response
• Integrates with Email
• Scheduled Call Routing
• Voicemail to Email